Enable Call Waiting in 8x8 Admin Console.
If the Call Waiting feature is turned on, the user will receive calls on line two while he is already on a call. If the feature is turned off, while the user is already on a call, the incoming call for line two will follow the path set for call forwarding when busy.
- 8x8 Admin Console
- Call Waiting
- Log in to 8x8 Admin Console.
- Click Users.
- Click Edit.
- Navigate to Voice Basic Settings.
- Toggle Enable Call Waiting. If you want to disable call waiting, make sure the switch is gray.
- Click Save.