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How to Change the Preferred Codec for Extensions in Configuration Manager
8x8 Support

How to Change the Preferred Codec for Extensions in Configuration Manager

Note: To change the preferred codec for an individual extension in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective 

Set a preferred codec for each user. This is done by account administrators.

Applies To

  • Configuration Manager
  • Codec

Procedure

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the desired User Profile to edit.
  4. Go to the Voice Basic Settings.
  5. Under Preferred Codec, select your choice from the drop-down.
  6. Click Save.

 

More on Codec Settings

G.729 (compressed toll quality)

- Bandwidth: 30 kbps upload and 30 kbps download.
- Designed to conserve network bandwidth with slight decrease in voice quality.
- Compatible with all 8x8 devices except Virtual Office Mobile, KIRK Cordless phone and 8x8 Softphone.

G.711 (toll quality)

- Bandwidth: 90 Kbps upload and 90 Kbps download
- Designed for toll quality without any voice compression.
- Compatible with all 8x8 devices, Virtual Office Mobile and Softphone.

G.722 (HD voice quality)

- Bandwidth: 90 Kbps upload and 90 Kbps download
- Designed for high fidelity voice and best sound quality.
- Compatible with all 8x8 devices except Virtual Office Mobile, KIRK Cordless, 8x8 Softphone, Cisco SPA122 ATA, Softalk Office
and PSTN (traditional telephone service).

 

 

  • Changing codec from G.729 to G.711 or G.722(HD Voice) will require additional network and Internet bandwidth. Check with your network administrator before changing the codec.
  • Saving changes to your codec may cause the telephone to restart after the current call is completed. Reset will not interrupt a call in progress.
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