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How to Resend the Welcome Email to 8x8 Admin Console Users
8x8 Support

How to Resend the Welcome Email to 8x8 Admin Console Users

Note: Click here to resend the Welcome Email to Account Manager extension users.

Objective 

To resend a Welcome Email to any 8x8 Admin Console user.

Applies To

  • 8x8 Admin Console
  • User Welcome Email

Procedure 

  1.  Log in to 8x8 Admin Console.
  2. Click Users.
  3. To the right of the user you need to send the Welcome Email to, click More Options (three dots).
  4. Click Send Welcome Email.
    Screen Shot 2019-08-25 at 11.39.23 PM.png
  5. The user will receive a new Welcome Email at the email address associated with their User Profile.
    Screen Shot 2020-09-02 at 12.45.16 AM.png

Additional Information

When a new user profile is assigned an extension in 8x8 Admin Console, an introductory email is sent to the user associated with that profile. This email contains the user's:

  • Extension Number
  • Phone Number
  • Device Activation Code
  • Username
  • Link to setup Account

8x8 Admin Console allows administrators to resend these messages, in case they get lost in a user's inbox. 

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