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How do I reset the password for a user profile in 8x8 Admin Console?
8x8 Support

How do I reset the password for a user profile in 8x8 Admin Console?

Note: To reset the user password for a User Profile in Account Manager, the legacy version of 8x8 Admin Console, click here.

Objective 

To reset a user profile password. Account administrators can reset user or administrator passwords. The user will receive an email notifying them to reset their password.

Applies To

  • 8x8 Admin Console
  • Password Reset

Procedure 

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click More Options (three dots).
  4. Select Reset User Password.
    Screen Shot 2019-08-25 at 11.39.23 PM.png
  5. Select Continue to confirm that you want to reset the password.

Once the user receives an email notification, they should follow the instructions in the email to reset their password.