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Setting Outbound / External Caller ID in 8x8 Admin Console
8x8 Support

Setting Outbound / External Caller ID in 8x8 Admin Console

Note: This process is specific to 8x8 Admin Console. If you are an Account Manager user, click here.

Objective 

Set up Outbound Caller ID. This can be configured by a user or administrator.

Applies To

  • 8x8 Admin Console
  • Caller ID

Procedure 

Set the Outbound Caller ID 

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon).
  4. Click External Caller ID from the menu on the left.
  5. Scroll to the Caller ID section.
  6. Enter the Display Name and select the desired Phone Number to display. Note you may have to type in the number in the dropdown for it to appear
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  7. Click Save at the bottom of the screen.

Configuring Shared Caller ID

  1. Log in to 8x8 Admin Console.
  2. Click Phone Numbers.
  3. Click More Options (three dots) to the right of the DID you want to use as a Shared Caller ID.
  4. Select Use as shared caller ID.
  5. Enter a Display Name that all extensions using this shared caller ID will display.
  6. Click Save.
  7. Go to the Users page.
  8. Click Edit (pencil icon).
  9. Click External Caller ID from the menu on the left.
  10. Under Phone Number, select the DID you designated as a shared caller ID. The Display Name field will populate with the shared Display Name for this DID.
  11. Click Save.

Setting Your Main Number as the Caller ID for All Extensions 

  1. Log in to 8x8 Admin Console.
  2. Click Sites.
  3. Click Edit (pencil icon).
  4. Go to the bottom of the page and click the toggle next to Set Main Number as Caller ID for all Users Belonging to this Site. A blue toggle shows this option has been successfully activated.
  5. Click Save at the bottom of the page.
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