Note: Click here to resolve this error in Account Manager, the legacy version of 8x8 Admin Console.
When creating a new user profile in 8x8 Admin Console, the username field shows "Username already in use" after filling in the username field.
- 8x8 Admin Console
Only one instance of a username can exist. The existing username needs to be edited. Alternatively, the user can be deleted.
- Log in to 8x8 Admin Console.
- Click Users.
- Click Edit (pencil icon)
- Edit the username.
- Click Save.
Only one instance of a username can exist.