Skip to main content
Username Already in Use Error When Creating a Username
8x8 Support

Username Already in Use Error When Creating a Username

 

NoteClick here to resolve this error in Account Manager, the legacy version of 8x8 Admin Console.

Symptom

When creating a new user profile in 8x8 Admin Console, the username field shows "Username already in use" after filling in the username field.

Applies To

  • 8x8 Admin Console
  • Users

Resolution

Only one instance of a username can exist. The existing username needs to be edited. Alternatively, the user can be deleted.

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon)
  4. Edit the username.
  5. Click Save.

Cause

Only one instance of a username can exist.