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Voicemail Settings section is missing for a user
8x8 Support

Voicemail Settings section is missing for a user

 

Question

Why do some users have no Voicemail Settings section when editing them in 8x8 Admin Console?

voicemailSettings.png

Applies To

  • Voicemail Settings
  • 8x8 Admin Console

Answer

The user is assigned a Lobby license.

Lobby licenses do not include voicemail service so the Voicemail Settings section will not be present when editing users with a Lobby license assigned.