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How to Create or Edit Voicemail Passwords Admin Console
8x8 Support

How to Create or Edit Voicemail Passwords Admin Console


Create/edit voicemail passwords. A voicemail password is an extra authentication step available for users. It is not required for account creation.

Applies To 

  • 8x8 Admin Console 
  • Voicemail


Create a voicemail password

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Create a user profile.
  4. Enter the user's details.
  5. Go to Voicemail Settings.
  6. Select one of the following notification options from the Voicemail section. Note: An email address is required for voicemail notification via attachment.
    • Disable Notification: Select this option if you do not want the user to receive email alerts for voicemail messages.
    • Attachment Only: The user will receive an email with the audio file attached.
  7. Select one of the following options:
    • Users set their own Password: Users will set up their own voicemail password by dialing 555 on their desk phone. (For more details see the tab on setting up your voicemail password through your phone or Virtual Office Mobile app, click here.)
    • Set Password: Enter a password for the user. You may only use numbers. These numbers must not be sequential or repeated.
      CM - Create Voicemail Password Options-600x168.png

      The password must be a minimum of 6 digits.  

  8. Click Save to confirm your changes.

Edit a voicemail password 

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon).
  4. Go to Voicemail Settings.
  5. Next to Voicemail Password, click Reset Password.
    CM- Reset Voicemail Password-600x124.png
  6. Enter the new voicemail password in the pop-up.
  7. Click Save. A green banner at the top of your screen will confirm that you have successfully changed your password.

Additional Information 

The voicemail password or notification settings can be edited at any time using your desk phone or 8x8 Admin Console.