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How to Set Up Voicemail Greeting in 8x8 Admin Console
8x8 Support

How to Set Up Voicemail Greeting in 8x8 Admin Console

Objective

This guide will detail how to set the voicemail greeting in 8x8 Admin Console. This method will only set your first and last name. For instructions on how to set a full greeting see How do I set up my voicemail in 8x8 Admin Console?

Applies To

  • 8x8 Admin Console
  • Users
  • Voicemail

You can also set the voicemail greeting for Call Queues and Ring Groups in 8x8 Admin Console by following the same steps - just edit the relevant Ring Group or Call Queue and follow from step 5.

Procedure

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Find the user profile for which you want to edit voicemail settings.
  4. Click Pencil icon to the right of the user profile. 
    2019-05-15_10-06-42.jpg
  5. Go to Voicemail settings.
  6. Under External Voicemail Greeting setting, click Change.
    2019-05-15_10-09-35.jpg
  7. Select an existing audio file, or click + Create audio files to record or upload a new audio file.
    • Calling a Number To Record 
      1. Select By Calling a Number to Record.
      2. Give the file a name.
      3. Optional: Leave a note for yourself to tell what the file is for.
      4. Type in the Phone Number or Extension you would like it to dial. The user logged into Configuration Manager must have services assigned to them for this to work.
      5. Select Call Now.
      6. The system will call you. Follow the prompts to record your greeting.
      7. Select Finished Recording.
      8. Click Save.
      9. Click Select on the audio file you would like to use.
    • Uploading an Audio file
      1. Select By Uploading an Audio file.
      2. Give the file a name.
      3. Optional: Leave a note for yourself to tell what the file is for.
      4. Click the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
      5. Click Save.
      6. Click Select on the audio file you would like to use.
  8. Click Save to update the changes.

Additional Information

If using a desk phone, you can manually create or change outgoing voicemail message too. Click here to find out more.