How to turn on email notifications for voicemails
Symptom
Voicemail notification is not reaching my email address.
Applies To
- Admin Console
- Voicemail
- Notifications
Resolution
Make sure that you are setting the correct email address at the correct location under your user profile.
- Log in to Admin Console.
- Click Users.
- Click Edit (pencil icon) to the right of the User you wish to edit.
- Under Voicemail Settings, enter the correct email address under Email to the right of the Notification settings options.
- Ensure that Disable Notification is not selected.
Cause
This usually occurs when the user's email address is not entered under Voicemail Settings, and if the notifications are disabled.