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User logins error when trying to move between Primary and alternate plans for Channels and logins routing
8x8 Support

User logins error when trying to move between Primary and alternate plans for Channels and logins routing

 

Question 

Why do my Admin user logins error when trying to move between Primary and alternate plans for Channels & logins routing?

Applies To

  • 8x8 Admin Console
  • Contact Center channel numbers - User Logins

Answer

If an admin doesn't have any extension or phone number attached to them, there will be nothing for our system to re-route. Any Admin showing up in this section, will create errors because of this. This is expected behaviour. 
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The only time there is an issue, is if there is a phone number/extension attached that has failed to re-route.

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