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Why do X Series VCC licenses show 0 used licenses
8x8 Support

Why do X Series VCC licenses show 0 used licenses

 

Question 

Why do X Series VCC licenses show 0 used licenses when there are users that have X Series VCC licenses assigned to them?

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Applies To

  • 8x8 Admin Console

Answer

As X Series VCC licenses hold 5 users or 'VCC seats', the tracking is done by the 'VCC Named User' license.

In the example above, if the account owns 10 X8 VCC licenses, 50 'VCC seats' are available and the Assigned number of X8 VCC license will never get incremented, only the VCC Named User licensepool.

Additional Information