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8x8 Support

Call Queue/ Ring Group member limit for Admin Console

Question

Is there a limit on the number of members that can be added to a Call Queue/ Ring Group?

Applies To

 

  • RIng Groups
  • Call Queues
  • Admin Console

Answer

There are a few exceptions to this answer (see planning exceptions) below. 

By default the current limit for the maximum number of members in a 8x8 Work Call Queue is 20, and for a Ring Group is 32.

Planning exceptions

Total member count in each group is dependent on maximum call volume per day in a few categories.

  1. Total calls per day overall on PBX (includes both in and outbound calls).
  2. Totals Ring Group calls per day (includes both in and outbound calls).
  3. Total Call Queue calls per day (includes both in and outbound calls).
  4. Total Ring Group calls per hour (includes both in and outbound calls).
  5. Total Call Queue calls per hour (includes both in and outbound calls).

It is best practice to discuss expanding Ring Groups, Call Queues, Auto Attendants, Hot Desk and Busy Lamp Field additions to any PBX with your 8x8 support representative.

Please refer to the following KB for Best practice using Call Queues and Ring Groups