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User not receiving calls from the call queue despite being a member
8x8 Support

User not receiving calls from the call queue despite being a member

 

Symptom

User is not being assigned calls despite being a member of the call queue in 8x8 Admin Console

Applies To

  • 8x8 Work
  • 8x8 Admin Console

Resolution

  1. Log into 8x8 Admin Console and navigate to the affected call queue
  2. Remove the affected user and hit Save
  3. Re-add the affected user and hit Save

Cause

Under certain circumstances, the configuration may not be propagated to the back end systems correctly. Resetting the configuration forces an update which will restore the connection between the user and the call queue

Additional Information

If this does not resolve your issue, contact 8x8 Technical Support for further investigation.

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