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Will Users In a Call Queue Receive Voicemail Notification Emails?
8x8 Support

Will Users In a Call Queue Receive Voicemail Notification Emails?

 

Applies To

  • Call Queues
  • 8x8 Admin Console
  • Account Manager

Answer

This feature is disabled by default and will need to be enabled by 8x8. If you'd like this feature enabled, please raise a case with support. Enabling this feature will affect all Call Queues and Ring Groups.

Delivery of voicemail notifications to Call Queue members enabled to access Call Queue voicemail is determined within the setup of each individual extension. 

  • To amend these settings for 8x8 Admin Console customers, see here.
  • To amend these settings for Account Manager customers see here.