Unable to Log into Hot Desk

Symptom

Unable to log into hot desk. The following message appears: "Unable to Hot desk, Contact system administrator".

Applies To

• Configuration Manager
• Hot Desk

Resolution

Attempt one of the following troubleshooting steps to resolve.

• Disable Hot Desk in Configuration Manager, and then enable it again.
• Deactivate the device and activate it.
• Try to change the Hot Desk device to see if it works in another device.
• Swap the extension of the Hot Desk login, create a new user, and assign it to Hot Desk.
• Make sure that the extension you are try to login as should be voice extension.

If the issue persists, please contact our Support team.