Unable to Log into Hot Desk

Symptom

Unable to log in to Hot Desk. The following message appears: "Unable to Hot desk, Contact system administrator".

Applies To

• 8x8 Admin Console
• Hot Desk

Resolution

Attempt one of the following troubleshooting steps to resolve.

• Disable Hot Desk in 8x8 8x8 Admin Console, then enable it again.
• Deactivate the device, then reactivate it.
• Try to change the Hot Desk device to see if it works with another device.
• Swap the extension of the Hot Desk login, create a new user, and assign it to Hot Desk.
• Make sure the extension you are trying to log in as is a Voice extension.

If the issue persists, contact our Support team.