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Enabling External Caller ID for Ring Groups
8x8 Support

Enabling External Caller ID for Ring Groups

 

Objective

Allow Ring Group members to use the phone number assigned to the Ring Group as their External Caller ID

Applies To

  • 8x8 Admin Console
  • Ring Groups

Procedure

  1. Log in to 8x8 Admin Console.
  2. Click Ring Groups.
  3. Click Edit next to your designated Ring Group.
  4. Scroll down to the External Caller ID section.
  5. Click on the Use Caller ID toggle switch so that it is blue and to the right.
    ringGroupExternalCallerIDSwitch.png
  6. Fill in the Display Name with the text you want displayed for the caller ID.
    ringGroupExternalCallerIDDisplayName.png

Additional Information

If the Display Name field is grayed out and non-interactive, it means that the number is already enabled for Shared Caller ID. You will need to change the Display Name from the Phone Numbers page.

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