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Fast Busy When Forwarding Calls from AA/Ring Group to an External Number
8x8 Support

Fast Busy When Forwarding Calls from AA/Ring Group to an External Number

Symptom

When forwarding calls from a Ring Group to an external number, the user receives a Fast Busy tone.

Applies To

  • Virtual Office Configuration Manager

Resolution

Make sure the main company number is set properly in Configuration Manager.

  1. Log into Configuration Manager.
  2. Check the main company number under Sites > Edit > Voice Service Settings > Main Line Number.
  3. Choose an appropriate Main Line Number from the drop-down menu.
  4. Click Save.

If the Main Line Number is correctly configured and you are still receiving a Fast Busy tone, contact 8x8 Support for further assistance.

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