When receiving a call in a Ring Group the incoming Caller ID only shows the phone/extension number. The Ring Group Name does not display.
- 8x8 Admin Console
- Ring Groups
- Call Queues
- Make a minor change to the Ring Group (e.g.: Add a space to the end of the Name, increase/decrease the alert time by one second)
- Save the change
- Place a test call to verify if the Ring Group Name is now displayed
If you've completed the above steps but the issue still occurs, create a case with 8x8 Technical Support.
The Ring Group Name is missing on the back end.