When setting the forwarding rules for a ring group to an user or service extensions, call routes to ring group voicemail
- 8x8 Admin Console
- Ring Group
- Forwarding Calls
1) Make sure at least a ring group member in Available status. If all ring group members in DND status, then calls overflow to Ring group Voicemail instead of second ring group
If all ring group members in DND status, then Ring group calls always overflow to ring group voicemail, which is expected behavior.