Why can't I dial local short code numbers?

Question

Why does my call fail when I am calling short code numbers, such as 311 and 511?

Applies To

• All 8x8 Virtual Office products
• USA Customers

Answer

At this time, we support E911 as a mandatory requirement per FCC rules and cannot be opted-out from this. 411 is also supported via multiple national providers.

The following short code numbers are not supported:

• 211
• 311
• 511
• 811
• 611

Additional Information

Most localized short codes have a 16-digit equivalent that can be reached regardless of carrier or service provider. 

Additionally, the following short codes are supported by 8x8:

• 911
• 711
• 411

For more information on how to have 411 and 711 enabled on your account, please see this article.