Why can't I dial local short code numbers?

Question

Why does my call fail when I am calling short code numbers, such as 311 and 511?

Applies To

• All 8x8 Virtual Office products

Answer

At this time, we support E911 as a mandatory requirement per FCC rules and cannot be opted-out from this. 411 is also supported via multiple national providers.

Currently, 311 and 511 services are not supported.

Additional Information

Most localized short codes have a 16-digit equivalent that can be reached regardless of carrier or service provider.