Why does my call fail when I am calling short code numbers, such as 311 and 511?
- All 8x8 Virtual Office products
- USA Customers
At this time, we support E911 as a mandatory requirement per FCC rules and cannot be opted-out from this. 411 is also supported via multiple national providers.
The following short code numbers are not supported:
Most localized short codes have a 16-digit equivalent that can be reached regardless of carrier or service provider.
Additionally, the following short codes are supported by 8x8:
For more information on how to have 411 and 711 enabled on your account, please see this article.