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8x8 Support

8x8 Residential Service End Of Life FAQ


On 9/15/21, 8x8 will discontinue all 8x8 residential voice services as we focus our attention on business-oriented communication services for integrated voice, video, and chat. 

Applies To

  • Residential Service Customers


Beginning 9/15/21, 8x8 Residential Service will become End of Life, and no longer be available as a service. Customers will be emailed details along with a physical notification via mail.

Refund Policy

If you are on a plan where you pay monthly or annually for service, when you port your telephone number to a new residential voice provider, we will refund fees for any unused portion of the monthly/annual fee.

Frequently Asked Questions

How long will Residential Service continue to work?

The residential service will officially cease to work as of September 15, 2021, you should select a new residential voice and port your telephone number to your new residential voice provider.

What happens to my number? 

If you fail to port your telephone number to a new voice provider prior to September 15, 2021, you will lose the telephone number(s) associated with your 8x8 residential voice service.  

Is there something else I can use to replace Residential Service?

There are many providers of residential Voice Over Internet Protocol (VoIP) services that are similar to 8x8 residential voice services.

Some resources for researching alternative residential VoIP providers include:

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