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Calls going to voicemail despite forward settings
8x8 Support

Calls going to voicemail despite forward settings

Symptom

Why does my call go straight to voicemail when I have forward settings set to go elsewhere for busy, no answer and outage? 

Applies To

  • VOD (Virtual Office Desktop)

Resolution

Please check the user does not have DND enabled on their VOD

A message box appears at the time of selecting DND in VOD that states selecting that status will put calls to voicemail.

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