Not Receiving Internet Fax Email Notifications
Symptom
I am not receiving email notifications when internet fax comes in.
Applies To
- Work for Desktop
- Internet fax
Resolution
Beginning with Work for Desktop 7.9, the 8x8 Account Settings app is a mandatory download to configure/adjust the settings below for Non-X Series users. To download this app, click here.
- Log in to 8x8 Account Settings.
- Click Account settings.
- Under Fax notification settings, toggle the Notify me by email when I receive a fax setting.
- Click Save.
- Go to your inbox and check email filters to allow noreply@8x8.com.
Cause
Internet fax email notifications were turned off and/or noreply@8x8.com was not on the safe mailing address list.