New event notification highlighted in Contacts tab of Virtual Office Desktop (VOD) is persisting and can't be acknowledged.
- Virtual Office Desktop (all versions)
- Account Manager
- Navigate to the affected extension:
- Click Home.
- Click Phone System.
- Select Manage Extensions.
- Click Edit Extension.
- Reset it by pressing the hyperlinked text Reset Extension.
For more information about resetting an Account Manager extension, click here.
This may be due to an issue with the VOD Classic View interface.