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Cannot Make Calls Error in Virtual Office Desktop and Online Application
8x8 Support

Cannot Make Calls Error in Virtual Office Desktop and Online Application

Getting the error: Cannot make calls, when trying to place a phone call via Virtual Office Desktop or Online application? Place the call again to fix the issue.

Symptom

When attempting to place a phone call via either the Virtual Office Desktop or Online application, you receive the following error: Cannot make calls. You don't have a calling location specified. Please add custom locations to place calls from.

The call is unable to complete.

Applies To

Virtual Office Desktop / Online

Resolution

Place the call again

This error is known to occur only intermittently, likely based on the call's data path. Subsequent calls should be successful. Please re-try any failed calls again.

Cause

This issue appears to be connected to the call's data path and should be intermittent. It is currently under investigation by 8x8 and full resolution is expected soon.