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Can't Receive Incoming Calls When Call Using Is Set to External Number
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Can't Receive Incoming Calls When Call Using Is Set to External Number

Symptom

When you select Call Using an external phone number in Virtual Office Desktop and have no desk phone connected, incoming calls are sent straight to voicemail.

Applies To

  • Virtual Office Desktop
  • Call Using

Resolution

Switch Call Using to Computer or Deskphone.

  1. Click Call Using (headphone or computer icon).
    Call Using Icon VOD.jpg
  2. Select Computer or Deskphone.
    Call Using Deskphone or Computer.jpg

If you have a desk phone set up, the call will get connected on the desk phone if Call Using is selected with an external number. If you have only a soft phone set up, the call will go to voicemail.

Cause

You cannot use Call Using set to an external phone number and receive inbound calls when no physical phone is set up. This is by design.

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