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How to Delete a Sent Message
8x8 Support

How to Delete a Sent Message

Objective

Delete a message that was sent. 

Applies To

  • Virtual Office Desktop
  • Virtual Office Mobile
  • Messaging

Procedure

  1. Click More Options (three dots) next to the message. 
  2. Click Delete.
    Screen Shot 2019-11-19 at 11.53.29 AM.png
  3. Click Delete.
    Screen Shot 2019-11-19 at 11.54.27 AM.png

"[This message was deleted]" will appear in the chat. 

Additional Information

Messages can only be deleted within 12 hours and one a time and deleted messages cannot be recovered. SMS messages cannot be deleted. The option to edit messages is also available.

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