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8x8 Support

Incoming Calls Have No Answer Button

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Symptom

When you receive an incoming call in Work for Desktop, you don't see an Accept button. You see only a Dismiss button (X).

VOD_Incoming_Call_Dismiss_Button-200x224.jpg

Applies To

  • Work for Desktop

Resolution

Enable Device Supports Answer

To enable Device Supports Answer

  1. In Work for Desktop, go to Call Using settings.
  2. Click Deskphone.
  3. Toggle Device Supports Answer on.
    Screen Shot 2019-08-02 at 11.42.29 AM.png
Note-Icon.png

Note: Not all desk phones support call management.

Cause

This is due to Device Supports Answer being disabled in Work for Desktop.