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Messages Read in Virtual Office Mobile Are Marked Unread in Virtual Office Desktop Classic Mode
8x8 Support

Messages Read in Virtual Office Mobile Are Marked Unread in Virtual Office Desktop Classic Mode

Symptom

Reading a message in Virtual Office Mobile does not mark it read in Virtual Office Desktop.

Applies To

  • Virtual Office Desktop
  • Virtual Office Mobile
  • Chat

Resolution

It is recommended to upgrade all users to the latest version of Virtual Office Desktop. Upgrading to the newest version will restore chat sync between VOD and VOM. 

Cause

This is due to running Virtual Office Desktop Classic Mode. Virtual Office Desktop Classic Mode is being depreciated on 3/4/20. We are no longer able to support chat syncing any longer in preparation for its end of life (EOL). 

Additional Information

More information is available through the VOD Classic Mode EOL and the Virtual Office Desktop EOL Policy.