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Navigating Away From Voicemail or Music-on-hold Settings Will Not Save the Recording
8x8 Support

Navigating Away From Voicemail or Music-on-hold Settings Will Not Save the Recording

Symptom

Both in Virtual Office Desktop and in the browser version of the account settings, navigating away from the Voicemail or Music-on-hold setting while setting up a new message with the recording option will not save the recording properly.

Applies To

  • Virtual Office Desktop
  • Voicemail
  • Music-on-hold

Resolution

Do not navigate away from the Voicemail or Music-on-hold setting pages while recording the message.