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Unable to change Presence Status in Virtual Office Desktop
8x8 Support

Unable to change Presence Status in Virtual Office Desktop

Symptom

When you click your user icon in Virtual Office Desktop, no name displays, you can't upload a picture, and you can't change your status.
The presence status is stuck on the grey icon.

Applies To

Virtual Office Desktop 

Resolution

  1. Log in to Virtual Office Configuration Manager.
  2. Click Users.
  3. To the right of the affected user profile, click the pencil.
  4. Under Basic Information, toggle the switch to enable Display Contact in Company Directory.Capture1.PNG

Cause

The user is hidden from the Contacts Directory in Configuration Manager.