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Status Does Not Change From Away After Any Activity (Auto-Away)
8x8 Support

Status Does Not Change From Away After Any Activity (Auto-Away)

Symptom

If I have Auto-Away set, my status does not revert from "Away" on any activity in Virtual Office Desktop.

Applies To

  • Virtual Office Desktop v 6.6.x
  • Status (Away)

Resolution

Log out, and back in again, to resolve. Alternatively, close the application completely and open it again (instructions below).

Please Note: Upon re-logging, or re-opening the application, the "auto-away status" feature will not be available until the underlying issue has been resolved by 8x8.

Windows

  1. Hit Alt F4 to quit the application. 
  2. Open the application and log back in. 

MacOS

  1. Hit command + Q to quit the application. 
  2. Open the application and log back in.