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Status Is Not in Syncing and Chat Is Not Visible in Virtual Office
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Status Is Not in Syncing and Chat Is Not Visible in Virtual Office

US customers may be impacted by the status not syncing across applications and chat messages being unaccessible. Learn how to resolve the issue here.

Symptom

When using Virtual Office Desktop or Virtual Office Mobile you notice that your status or presence indicator is not syncing across applications. Your chat messages may not be accessible. This issue impacts US customers only.

Applies To

Virtual Office Desktop / Mobile

Resolution

Quit and Restart the App

To resync presence/status and restore chat visibility, quit and restart the app. Simply logging out and logging back in will not address the issue.

Cause

This is due to some work being completed in our data centers.