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Unable to Log into Virtual Office Desktop Version 6.4 and Earlier
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Unable to Log into Virtual Office Desktop Version 6.4 and Earlier

Symptom

You can't log in to Virtual Office Desktop (VOD) version 6.4 or earlier. When you attempt to log in, you receive a message prompting you to update your version of VOD.

Applies To

  • Virtual Office Desktop v 6.4 and earlier

Resolution

To ensure your continued ability to log in to Virtual Office Desktop, update to the latest version. If you do not have administrative rights to your computer, speak with your IT admin about updating VOD.

Issues after Upgrading?

Some users who attempt to update the Virtual Desktop application in the user interface via Help > Check for updates may encounter the error: This account does not have permission to access this application. Please contact company administrator.

To resolve: Simply click here to download VOD and re-install the application. 

vod-accessapperror.png

Cause

As of June 25, 2020, Virtual Office Desktop versions 6.4 and earlier are no longer supported. See the VOD End of Life Policy for more information.

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