After updating to Virtual Office Desktop v 6.x, you see an error that reads, "Connecting to Phone Service" and "Unable to Connect to Phone Service." Users are unable to make or receive calls in VOD after updating.
- Virtual Office Desktop 6.0 and later
Log in to the web GUI for your router and ensure that TCP ports 5196-5199 are not blocked on the firewall.
A change was made to the signaling ports that Virtual Office Desktop uses.