8x8 Work for Desktop Application Crashing on Mac
Symptom
On macOS, Work for Desktop crashes on startup or when attempting to make a call, typically with the following error: Work for Desktop has closed unexpectedly.
Applies To
- Work for Desktop
- macOS
Resolution
Uninstall and Reinstall Work for Desktop
- In Finder, navigate to Applications.
- Click Utilities.
- Find and run Adobe AIR - Uninstaller.
- Uninstall Work for Desktop.
- Download the latest version of Work for Desktop.
- Re-install Work for Desktop.
Cause
This crash may be caused by a separate installation of Adobe AIR being present on the machine, which conflicts with the Adobe AIR baked into the Work for Desktop installation file.