Why is there no Caller ID for a UK number for calls from a Ring Group, Call Queue, or Auto Attendant?
- Virtual Office Desktop
Ring groups, call queues, and Auto Attendant calls do not have a contact directory lookup. The caller ID name in the Ring Group settings refers to the caller ID sent/set by the calling party, which is a US service and the UK telephone service (not just 8x8) does not have such a feature.
The only way you will see a caller ID name on a UK call to a Ring Group, Call Queue, Auto Attendant is if it is on-net call.