How to Handle Simultaneous Cellular and 8x8 Work Calls

Objective

Handle simultaneous cellular and 8x8 Work calls.

Applies To

8x8 Work Mobile Android
8x8 Work Mobile iOS

Procedure

Scenario 1: During a 8x8 Work Mobile call in progress, a cellular call comes in.

Operating System	Behavior
iOS 10	Your device rings, and you see the incoming cellular call on your screen.
iOS 9 and earlier, and Android	Your device rings, and you see the incoming cellular call on your screen while the 8x8 Work call is automatically placed on hold.

If you answer the cellular call:

Operating System	Behavior
iOS 10	Until you answer the cellular call, your 8x8 Work call remains active. The incoming call prompt allows you to hang up or place the 8x8 Work call on hold before answering the cellular call. Notify the 8x8 Work speaker of the incoming call before you make your selection. You can select from two options to answer: End & Accept: The 8x8 Work call ends. You can speak with the cellular caller from the iOS call screen. Hold & Accept: The 8x8 Work call is placed on hold. You can speak with the cellular caller, end the call and resume the 8x8 Work call, or switch between the calls at any time from the iOS call screen.
iOS 9 and earlier	The party calling via 8x8 Work hears hold music while you take the cellular call. After the cellular call ends, your call on the 8x8 Work Mobile app automatically resumes.
Android	The party calling via 8x8 Work hears hold music while you take the cellular call. After the cellular call ends, you should retrieve the held call manually.

If you decline or ignore the cellular call:

Operating System	Behavior
iOS 10	The cellular caller is forwarded to your voicemail without interrupting your 8x8 Work call.
iOS 9 and earlier	The cellular caller is forwarded to your voicemail. Your 8x8 Work call automatically resumes.
Android	The cellular caller is forwarded to your voicemail. You should retrieve the held 8x8 Work call manually.

Scenario 2: During a cellular call in progress, a 8x8 Work Mobile call comes in.

Operating System	Behavior
iOS 10	Your device rings, and you see the incoming 8x8 Work call via the native iOS incoming call screen.
iOS 9 and earlier, and Android	Your device may ring based on your application and device settings, and you see the incoming 8x8 Work call on your screen. The size of the incoming call notification can vary based on your device settings.

If you answer the 8x8 Work call:

Operating System

Behavior

iOS 10

Until you answer the 8x8 Work call, your cellular call remains active. The incoming call prompt allows you to hang up or place the cellular call on hold before answering the 8x8 Work call. Notify the cellular speaker of the incoming call before you make your selection.
You can select from two options to answer:

End & Accept: The cellular call ends. You can speak with the 8x8 Work caller from the 8x8 Work mobile app.
Hold & Accept: The cellular call is placed on hold. You can speak with the 8x8 Work caller, end the call and resume the cellular call, or switch between the calls at any time from the iOS call screen.

iOS 9 and earlier, and Android

You must first end the cellular call. Otherwise, decline or ignore the 8x8 Work call and continue your cellular call.

If you decline or ignore the 8x8 Work call, on iOS and Android, the 8x8 Work caller is forwarded to your voicemail without interrupting your cellular call.