Able to hear the caller on Virtual Office Mobile when having No Audio issue when accepts a call on application. User is on call using the regular cellphone call, and when somebody call the extension/user on the Virtual Office Mobile and accepts the call on the application, they can't hear the caller on VOM.
- Virtual Office Moblie (IOS/Android)
- Log in to the Virtual Office Mobile app.
- Tap on More (three dots).
- Go to Settings.
- Tap Data and Network Options.
- Tap Mobile Assist
- Enable Incoming calls
Any application of the phone like Virtual Office Mobile will go on mute or no audio since active regular call is ongoing.