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Echo in the Background during a Call or Meeting
8x8 Support

Echo in the Background during a Call or Meeting

Symptom

When in a meeting or on a call, there is an echo in the background.

Applies To

  • Virtual Office Mobile
  • Android

Resolution

  1. Open Virtual Office Mobile.
  2. Tap on your profile.
  3. Tap Settings > Advanced Settings.
  4. Toggle Enable software echo cancelation to on.

Cause

The echo cancellation feature is turned off.