Getting Voicemail Notification When Phones Do Not Ring

Symptom

There is a voicemail notification in 8x8 Work Mobile after the phone did not ring. 

Applies To

• Voicemail
• 8x8 Work Mobile 

Resolution

1. Open 8x8 Work Mobile. 
2. Click More.
3. Click Settings > Account Settings > Call Forwarding. 
4. Under I have no connection, click Forward To.
    
5. Select one of the following: 
   • Voicemail
   • Cellular
   • Other
   • Auto Attendant
   • One Number Access

The page will automatically refresh and the chosen option should appear. 

Cause

Call Forwarding when the internet connection is down is set to voicemail.

Additional Information

Editing call forwarding settings for when there is no connection can also be done in Account Manager, Configuration Manager, and 8x8 Work Desktop.