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8x8 Support

How to set the directory scope level in Account Manager


Set at which level within your company you want to have the contacts displayed.

Applies To

  • Account Manager
  • VOD
  • Directory Scope


  1. Login to Account Manager and navigate to Accounts and User Profiles

  2. Press Edit for the user you want to set the directory scope
  3. A new window will pop up with and you will be able to select one of the following for the directory scope: Branch, Customer or PBX. After you made the selection, press Save


Additional Information

If you don't have the Directory Scope option present, raise a ticket with support.

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