Skip to main content
8x8 Support

Bulk Changing User Profiles in Account Manager


To make changes to multiple user profiles in Account Manager.

Applies To

  • Account Manager
  • User Profiles


  1. Log in to Account Manager.
  2. Click Accounts User Profiles.
  3. Scroll down to the bottom and click Download CSV Template.
  4. Open the downloaded template in a spreadsheet program and edit the fields you want to change.

If you have any extensions that start with 0, you will need to amend that field so that it stats with ' then 0. If you do not do this the spreadsheet will remove the 0 and it will be seen as a change to the extension field and will be rejected when trying to upload. 

E.g Extension 001 will now become '001

  1. Save the file.
  2. Click Upload CSV Template.
  3. Click proceed.

upload template notice.PNG

  1. Click Add+.

add file.PNG

  1. Select the CSV file with the changes or new user accounts.
  2. Click Upload.

upload file.PNG

  1. Confirm the upload was profile.PNG
  2. Click Submit.