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Horizontal Scrollbar Not Displaying for Mac Users in Account Manager
8x8 Support

Horizontal Scrollbar Not Displaying for Mac Users in Account Manager

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If you can't scroll horizontally when using Account Manager on a Mac/OS X computer, go to Show Scroll Bars and select Always to fix the issue. Learn more here.

Symptom

When using Account Manager on a Mac/OS X computer, you are unable to scroll horizontally. The issue does not occur when you have an external mouse connected.

Account_Manager_Mac_User_Profiles.png

The following views are affected:

  • Manage Extensions
  • Edit Multiple Extensions
  • Manage Schedules
  • User Profiles
  • Contact Directory User Specific Preferences

Applies To

Account Manager

Resolution

Follow these steps to enable scrollbar visibility.

  1. Go to System Preferences.
  2. Select General.
  3. Select Show Scroll Bars.
  4. Select Always or Automatically based on mouse or trackpad (for external mouse only).

Cause

This is due to a system setting needing to be configured in order for the horizontal scrollbar to be seen.