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8x8 Support

How to Change or Update the Primary Administrator in Account Manager

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Note: Click here for instructions on changing the primary admin's name in 8x8 Admin Console (X Series or Editions).

Overview

You have the ability to change your account's primary administrator's name and contact information by following the instructions below.

To change your primary admin username, a Primary Admin Change Request Form is required. Please open a case with 8x8 Support for assistance.

To change the Primary Admin's name in Account Manager

  1. Log in to Account Manager.
  2. At the top of the screen, below the welcome line and admin email, click Edit My Profile.
    ChangeCNname-AM-01.jpg
  3. The account admin first and last name can be changed in the Name section. (You can also change the primary contact email and phone number from this screen.)
    ChangeCNname-AM-02.jpg
  4. Click Save.