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8x8 Support

Locked out of Account Manager Account

Locked out of Account Manager Account? It is because you have failed too many consecutive login attempts. Learn the solution steps here.


You are not able to log in to Account Manager, and see this message: For security reasons your account is temporarily locked, please try logging in after 15 minutes.


Applies To

Account Manager profiles


Solution Steps

  1. Are you using the correct password (perhaps simply mistyped)?
    • Yes: Proceed to the next step.

    • No: Try resetting the password by clicking Can't access your account? and following instructions.*

  2. Are you able to wait?
    • Yes: Wait 15 minutes and try again.
    • No: Try clearing the browser cache and cookies. In most newer browsers, this can be done by pressing Ctrl+Shift+Del. Otherwise, do this through the browser setting options.
  3. Did clearing the cache and cookies work?
    • No: Try a different browser (or reset password*).
  4. Did a new browser work?
    • No: Try resetting the computer, or using a different computer (or reset password*).
  5. Did resetting the computer or using a new computer work?
    • No: Reset password.*

Note: A password reset will send instructions to the account administrator.


You have failed too many consecutive login attempts. Prolonged lock-out may be related to browser or computer issues.

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