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8x8 Support

Offboarding Users from 8x8 Work

Before you offboard user information in Account Manager there are few things to consider. Learn more about deleting user account from Account Manager here.

Note: To offboard users in Admin Console, click here.


In the event of an employee leaving the company, you might want to remove their user information from your account. This involves disabling the user's profile, clearing their profile information, and resetting their extension. The former user will no longer have login access to your 8x8 services.

However, there are some things to consider before you offboard user information in Account Manager. Please note that the user's chats, meeting history, and contact directory will be permanently deleted when you delete the account.

Things to Consider

What happens to the voicemails?

Voicemail messages are linked to the user's extension. The following options are available for handling a user's voicemails:​

  • Forward voicemails to another extension.
  • Delete voicemails from the extension. Keep in mind that if you delete voicemails, they are permanently deleted.
  • Download voicemails (Only for users with Visual Voicemail enabled). Note: You must download the voicemails before the user account is deleted.​

What happens to the user's phone number?

The user's phone number is associated with an extension. The number can be reassigned to another extension or kept with the existing extension (to which you can then assign a new user profile).

What about my user's data?

Data associated with the user, such as billing records and call history, is stored indefinitely in Analytics for 8x8 Work. In all other products, it is deleted after twelve months. Call data and user preferences are tied to the PBX and will be removed from the PBX. Other users will still see call history from the user. When the user's extension is reset, their user preferences will be permanently deleted, but old voicemail messages and call records will remain on the extension.