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8x8 Support

How to Resend the 8x8 User Welcome Email to Extension Users


NoteClick here if you wish to resend the user welcome email via 8x8 Admin Console, the administrative portal for X Series.


Resending the welcome email to your end users via 8x8 Account Manager.

When a new 8x8 Work user profile is assigned to an extension on your phone system, an introductory email is sent to the user associated with that profile. This email contains important information such as the user's

  • Extension Number
  • Phone Number
  • Phone Model
  • Username
  • Service Plan
  • Device Activation Code
  • Link to set account password

Welcome Email.jpg

Because this information can sometimes get lost among a user's emails, Account Manager allows administrators to resend these messages to each extension user. If a user is associated with more than one extension, the resent message will include information pertinent to every extension connected to that user profile in a single email.

Applies To

  • Account Manager
  • Welcome Email


  1. Log in to Account Manager.
  2. From the top navigation bar, click Accounts.
  3. Under User Profiles, click View.
  4. Locate the user to which you wish to resend setup information, then click Send Email from the Action column on the left.
  5. In the Send Email pop-up, verify the user you have selected, then click Send Email.
    Send Email 2-600x208.png
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