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8x8 Support

What is an Account Administrator?

An account administrator is the person who controls your 8x8 system via Account Manager. Learn more about the roles of an account administrator here.

The account administrator is the person who controls your 8x8 system via Account Manager. The administrator sets up the system (usually with the help of Implementation Service), and can configure settings, edit extensions, add/remove service and grant privileges to other users in your system. The administrator is also the main point of contact for 8x8.

After completing your initial order, the account administrator will receive an email from 8x8 Customer Support similar to the one below. Follow the links and instructions in that email to create a password and log in for the first time.

Dear Joe Bloggs,

You have been granted phone system administrator privileges to the Account Manager for: JoeBloggsLTD

Service: XYZ

To begin using the 8x8 Account Manager, click on the link below to create your password. Then login to the Account Manager by going to, clicking Sign In at the top and then Account Manager.

Username: JoeBloggs1

Password: click to create/reset*

Account Manager guides and video tutorials are available at


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*For your security, passwords require at least one lower-case letter, one capital letter, one number and one special character.

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